Overview
This Refund Policy applies to payments made to TrustSell for platform services including Premium Membership, Listing Boosts, and Sponsored Ads. Peer-to-peer transactions between buyers and sellers are not processed by TrustSell and are not covered by this policy.
Eligible Refunds
- Duplicate charges processed in error
- Service not delivered due to platform technical failure
- Unauthorized payment on your account (report within 48 hours)
- Premium subscription cancelled within 7 days of purchase (unused period refunded pro-rata)
Non-Refundable
- Listing boosts after the boost period has started
- Sponsored ads after impressions have been served
- Partially used premium subscription periods beyond 7-day window
Refund Process
Submit refund requests to support@trustsell.in with your order ID and reason. Approved refunds are processed to the original payment method via Razorpay within 5–7 business days.
Contact
For refund inquiries, email support@trustsell.in with your Razorpay order ID.