Overview
This policy applies to payments made to TrustSell for platform services including Premium Membership, Listing Boosts, and Sponsored Ads. Peer-to-peer transactions between buyers and sellers are not processed by TrustSell and are not covered by this policy.
Eligible Refunds
- Duplicate charges processed in error
- Service not delivered due to platform technical failure
- Unauthorized payment on your account (report within 48 hours)
- Premium subscription cancelled within 7 days of purchase (unused period refunded pro-rata)
Non-Refundable
- Listing boosts after the boost period has started
- Sponsored ads after impressions have been served
- Partially used premium subscription periods beyond 7-day window
Cancelling Premium Subscriptions
You may cancel your Premium Membership at any time from Account Settings. Cancellation takes effect at the end of the current billing period. No further charges will be applied.
Cancelling Listing Boosts & Sponsored Ads
Boost and ad campaigns may be cancelled before activation for a full refund. Once a campaign is live, cancellation does not entitle a refund for impressions already served. Email support@trustsell.in for exceptional cases.
Peer-to-Peer Transactions
TrustSell does not process payments between buyers and sellers. Cancellation of purchase agreements must be negotiated directly between parties. Report disputes via our support channel.
Account Deletion
You may delete your account at any time from Account Settings. Active listings will be removed. Pending premium subscriptions will be cancelled without refund for the remaining period unless within the 7-day refund window stated above.
Refund Process
Submit refund requests to support@trustsell.in with your order ID and reason. Approved refunds are processed to the original payment method via Razorpay within 5–7 business days.
Contact
For refund or cancellation inquiries, email support@trustsell.in with your Razorpay order ID.